top of page

Subscribe to get the latest updates from Receptiviti

Linguistic Synchrony Predicts the Immediate and Lasting Impact of Text-Based Emotional Support

LIWC Research Series:


Emotional support is critical to well-being, but the factors that determine whether support attempts succeed or fail are incompletely understood. Using data from more than 1 million support interactions enacted within an online environment, we showed that emotional-support attempts are more effective when there is synchrony in the behavior of support providers and recipients reflective of shared psychological understanding. Benefits of synchrony in language used and semantic content conveyed were apparent in immediate measures of support impact (recipient ratings of support effectiveness and expressions of gratitude), as well as delayed measures of lasting change in the emotional impact of stressful life situations (recipient ratings of emotional recovery made at a 1-hr delay). These findings identify linguistic synchrony as a process underlying successful emotional support and provide direction for future work investigating support processes enacted via linguistic behaviors.


Read the article



Citation: Doré BP, Morris RR. Linguistic Synchrony Predicts the Immediate and Lasting Impact of Text-Based Emotional Support. Psychological Science. 2018;29(10):1716-1723. doi:10.1177/0956797618779971



If you enjoyed this article, get notified when there's new content!

Customer Stories

Customer Stories and Use Cases

Organizations of all sizes have integrated Receptiviti into their technologies and processes to uncover critical insights about the people who matter to their businesses.

Talent Evaluation

Learn how HR technology companies have integrated Receptiviti's language-based Big Five and DISC into their platforms.

LEARN MORE

Social Media

Use of Phone

See how Receptiviti powers social media monitoring technologies with point-in-time and longitudinal audience profiling and measurement. 

EXPLORE THE DEMO

Digital Health

Medical Consultation

Learn how digital health providers use Receptiviti to predict trajectories, optimize care delivery, and ensure positive outcomes.

LEARN MORE

Workforce Culture and DEI

work together

HR technology providers integrate Receptiviti to measure workplace culture and workforce wellbeing from aggregated open-end responses.

LEARN MORE

Marketing Communications

Marketing Comms.jpg

Learn how PR & communications agencies measure the personality of audiences, and optimize the communications they create to engage them.

LEARN MORE

Assessment and Coaching

Motivational Speaker

Learn how executive coaches and training providers use Receptiviti to enhance program effectiveness by assessing leaders' communication styles.

LEARN MORE

Public Markets

Earnings calls.jpg

Learn how investors and fund managers use Receptiviti to gain deep insights into the psychology of executives at publicly traded companies.

EXPLORE THE DEMO

What's your story?

Team Meeting

Speak with one of our subject matter experts to learn how Receptiviti can uncover insights about the people who are important to your business.

SPEAK WITH AN EXPERT

Ready to get started or have questions?
bottom of page