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Impact of the length of stay at hotels on online reviews

LIWC Research Series:


This study analyzes online review data collected from Booking.com by using LIWC to operationalize review depth, analytical thinking and the authenticity reflected in customer reviews. Based on the analyzed data, this study used a series of regression analyses to understand the impacts of the length of stay on online reviews.


The analysis found that a longer stay at a hotel causes consumers to be more likely to post online reviews that not only include a numerical rating as well as written content but also lengthier and more detailed descriptions of their hotel experiences. Further analysis found that the length of stay at hotels causes systematic differences in the linguistic attributes of the review content. Specifically, consumers who stay longer tend to write reviews with more analytical information, resulting in consumers perceiving the online reviews as more authentic.


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Citation:

Kim, J.M. and Han, J. (2022), "Impact of the length of stay at hotels on online reviews", International Journal of Contemporary Hospitality Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJCHM-05-2021-0659