LIWC Research Series: Consumers are often frustrated by customer service. But can a simple shift in language help improve customer...
We invented the science of language psychology
30-years ago we invented the science of language and personality, called LIWC, and we've been perfecting it ever since. Our science is validated, has over 19,000 citations on Google Scholar, and we are continually expanding its capabilities through our collaborative relationships with some of the most acclaimed researchers in the domain from the University of Toronto, the University of Texas, University of Arizona.
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