Receptiviti Inc. (“we”, “our” or “us”), respects your right to privacy and is committed to meeting the privacy standards established by Canadian federal and Ontario provincial regulations. All of our information handling practices comply with federal and applicable provincial laws, including the Personal Information Protection and Electronic Documents Act, an initiative designed to further protect the privacy of our suppliers and customers. We are committed to maintaining the accuracy, confidentiality and security of your personal information. As part of this commitment, we have established “Ten Privacy Principles” to govern our actions as they relate to the use of user information.
Ten Privacy Principles
2. Identifying Purposes
We will identify and document the purposes for which personal information is collected at or before the time such information is collected. The information that we may request will depend on your reasons for accessing this website.
Some examples of the type of information we might collect are:
- your name
- your e-mail address
- your company name
- your mailing address
- your telephone number
- your interest in learning more about us and our services
- information collected electronically via cookie
Most of the information collected comes directly from you when you request information about us and our services.
Your knowledge and consent are required for the collection, use or disclosure of personal information, except as otherwise required or permitted by law.
There are some situations where we may disclose your personal and other information without requesting your consent. For example, we may sometimes require services from suppliers, agents and computer-data processing companies. Before disclosing any personal information to them, we will obtain their contractual commitment to keep all such information secure and confidential, and we will ensure that only necessary information is disclosed. Our customer and supplier lists are for our use only and we never sell or give lists to other companies or organizations other than as provided herein.
In addition, personal and other information may be shared if we are subject to government tax reporting requirements or as part of a legal proceeding or court order. In such cases, we will release only the information that is legally required. In addition, we may disclose personal information to public authorities without an individual’s consent to protect the public interest. In addition, we may disclose your personal and other information without requesting your consent for the following purposes:
To protect and defend our and our affiliates’ rights, interests or property;
To enforce the terms and conditions of any agreement between you and us; or
To protect the interests of us, our affiliates, or of other persons or entities.
4. Limiting Collection
We will limit the personal information that we collect from you to what we need for the purpose(s) specified by us and we will use it only for those purpose(s). Information must be collected by fair and lawful means.
With your consent, we may gather personal information from you in person, over the telephone, by corresponding with you via mail or e-mail, or via web forms.
5. Limiting Use, Disclosure and Retention
Information gathered from you will only be used or disclosed for the purpose for which it was collected, except as you otherwise consent to or as otherwise required or permitted by law.
Your personal information will only be retained for the period of time required to fulfill the purpose for which it was collected or as may be required by relevant laws, whichever is greater. Following this period of time, our record of your personal information will either be destroyed or erased.
Personal information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is used.
You have the right to access, verify and amend the information held in your files.
To help us keep your personal information up-to-date, we encourage you to keep us informed of any changes, such as if you move or change telephone numbers. If you find any errors in our information about you, let us know and we will make the corrections as soon as reasonably possible, and we will transmit the amended information to others, where appropriate. To make a change to the personal information contained in your file, please email: firstname.lastname@example.org.
7. Safeguarding Information
We will protect your personal information with appropriate safeguards and security measures. We will also retain your information only for the time it is required for the purposes we explain.
8. Openness and Your Refusal or Withdrawal of Consent
At your request, we will make available the information concerning the policies and practices relating to the management of your information.
We will also explain your options of refusing or withdrawing consent to the collection, use or release of your information, and we will record and respect your choices.
In most cases you are free to refuse or withdraw your consent at any time. You may do so by contacting us by e-mail at email@example.com.
You may contact us from time to time via e-mail to confirm that the personal information we maintain is accurate and complete, and to request that it be amended where such information has changed. However, in some specific circumstances, disclosure of your personal information to you can or must by law be denied, for example, when: (i) the information is protected by solicitor/client privilege, (ii) disclosure of the information would also reveal personal information about another person, or (iii) disclosure would reveal confidential commercial information. We will do our best to provide the required information to you within a reasonable period of time and will provide an explanation if we are unable to meet your request. A fee may be charged for certain inquiries due to the time and resources required, in which case, we will provide an estimate of the amount in advance.
If you have any questions, concerns or problems about privacy, confidentiality or how a request for information was handled, please email us at firstname.lastname@example.org.
Privacy Online - General
When you visit our website and move from page to page, read pages or download content onto your computer, we learn which pages are visited, what content is downloaded, and the address of the website that you visited immediately before coming to our website. However, none of this information is associated with you as an individual. Rather, it is for statistical purposes. We use this information to find out how many people visit our website and which sections of the website are visited most frequently.
In some cases, we may collect other information about you that is not personally-identifiable. Examples of this type of information include the type of Internet browser you are using, the type of computer operating system you are using, and the domain name of the website from which you linked to our website or advertisement.
Whenever you disclose personal information on-line or in e-mail, that information may be intercepted, collected and used. We are not responsible if that information is intercepted: you transmit information at your own risk.
You are required to cooperate with us in order to ensure the security of your information.