Research: Impact of explicit and implicit communication on organizational outcomes
In the Research series, we highlight recent LIWC-based academic research that has implications for many of the use cases that our clients are focused on.
The way we communicate with others in an organization is crucial for building relationships, working productively, and promoting workplace well-being.
The authors of this paper, Müller-Frommeyer and Kaufeld, sought to investigate aspects of communication that are "empirically shown to contribute to successful outcomes of organizational interactions".
The authors used LIWC to examine implicit and explicit communication of individuals in a fictitous meeting, and tried to tease out the practical relevance of both styles of communication for organizations looking to improve their outcomes.
Click here to read the paper in full- and to learn more about how LIWC can help provide insight on organizational communication dynamics.