Improve customer satisfaction, NPS, and reduce cost per call, by understanding customer personality, drives, and decision-making style. Match callers to agents based on personality, queue callers based on emotions, measure rapport, and more.
Receptiviti empowers call centre operators and call centre technology providers with real-time insights into customers and on-call performance that drive key call centre performance metrics. Our insights measure agent empathy, rapport and relationship quality, uncover customer personality and decision-making styles.
We enable call centre operators and call centre technology providers with predictive customer intelligence solutions that drive operational efficiency and create unparalleled customer experiences.