Lab Work

Call Centres

Improve customer satisfaction, NPS, and reduce cost per call, by understanding customer personality, drives, and decision-making style. Match callers to agents based on personality, queue callers based on emotions, measure rapport, and more.

Receptiviti empowers call centre operators and call centre technology providers with real-time insights into customers and on-call performance that drive key call centre performance metrics. Our insights measure agent empathy, rapport and relationship quality, uncover customer personality and decision-making styles.

 

We enable call centre operators and call centre technology providers with predictive customer intelligence solutions that drive operational efficiency and create unparalleled customer experiences.

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